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Sponge Help Centre
Ordering & Delivery
Ordering & Delivery
Everything related to placing your order and receiving it.
Delivery
My order is late / where is my order?
Cancellations, Refunds & Amendments
I would like to cancel or postpone my order
Refund policy
Returns
I would like to change my order
Personalisation & Photo Uploads
Cake Card Photo Best Practices
Photo Cake Best Practices
Can I personalise baby sponges?
Can you do a gluten free / different flavour photo cake?
Placing an Order
Can I send to multiple addresses in one transaction?
When is the best time to place my order?
Can I Send multiple cake cards in one order?
Checkout & Payment
Where is the discount code box? / where do I put my discount?
I've been charged multiple times
My payment card doesn't work
